Customer Carektmarc@cox.net

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Customer Care

Here you’ll find store policies, additional product details, and answers to many Frequently Asked Questions. Feel free to Get in Touch if you need more information. We’d love to hear from you.



STORE POLICIES

PLACING AN ORDER

PLACING AN ORDER: You may conveniently and securely place an order 24/7/365 via our Online Store

PAYMENT: Payments are processed securely through PayPal. Easily check out with or without an existing PayPal account.

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CHANGE / CANCEL AN ORDER: If it’s necessary to change or cancel your order, please Contact Us as soon as possible after placing your order. We make every effort to process and ship quickly, and cannot retrieve a package once in route. While Hubs is occasionally seen chasing our carrier down the street, it’s not his favorite thing to do. He thanks you for understanding!

CONFIRM CORRECT ADDRESS: Please verify that your shipping address is correct before finalizing your order. Packages returned to us due to incorrect shipping information must be re-shipped at customer expense. Most orders ship by USPS (United States Postal Service). If you place a larger order that must be shipped via United Parcel Service (UPS), please provide a physical address. UPS does not deliver to P.O. Boxes.

MULTIPLE SHIPPING ADDRESSES: If you are placing multiple orders to be delivered to separate addresses, each order must be placed and paid as a separate order. Shipping costs to us are calculated per address. Carriers are funny that way!

RETURNS

We hope you’ll enjoy our artisan shaving soap. If for any reason you’re dissatisfied, simply return any unused portion for full purchase price (less all shipping costs), within 30 days of receipt. Please Get in Touch first, and be sure to include your name, address, order number and reason for return in your message. You have our promise we’ll offer the best in customer service, and work with you to provide a pleasant transaction.

To assure product safety and purity, no returned products are ever re-sold.

SHIPPING

Shipping on USA retail orders of full size soap tubs is ALWAYS FREE! Woo Hoo!

  • We are located in, and ship from sunny Glendale, Arizona. At this time we ship within the United States only. We do plan to offer international shipping soon. In the meantime, international customers can Contact Us for detailed shipping rates to their location.
  • We always strive to get your received order out the door within two business days.
  • Orders containing a single jar, ship via USPS First Class Small Parcel. Average, but not guaranteed, in transit time is 3 to 5 days.
  • Orders of 2 to 18 tubs of soap ship via USPS Priority Mail. In transit time averages 2 to 3 days nationwide.
  • Orders containing 19+ jars ship will ship via UPS ground. (Physical shipping address required. UPS does not deliver to PO boxes) Cost and transit times vary depending on your location.
  • Refused / Unclaimed / Signature Required Shipments: Orders with a retail value over $200 must be shipped Signature Required. Refused or Unclaimed Signature Required orders returned to us by the carrier will be refunded less a 20% service charge. We will always make several attempts to contact you if your order is returned to us. If you are unavailable to sign for a Signature Required shipment at the time of delivery, please follow the instructions your carrier will leave at the time delivery is attempted.
  • Damaged Shipments: We take great care preparing your order for shipment. Please inspect all packages at time of delivery/acceptance. Should you receive items damaged in transit be sure to save all packing materials and Contact Us within 5 business days of delivery.  

PRIVACY STATEMENT

Coming Soon!

DISCLAIMER

Information on this site is provided for informational purposes only. It is not meant to substitute for advice provided by your own physician or other medical professional. If you are pregnant or nursing please consult with your health care provider prior to any use of our products. You should not use the information contained herein for diagnosing or treating a health problem or disease. The products and the claims made about specific products, ingredients and information contained on or in any product label or packaging on or through this site have not been evaluated by the Food and Drug Administration and are not intended or approved to diagnose, treat, cure, or prevent any disease. Customer reviews and testimonials are provided for informational purposes only. Customer reviews and testimonials reflect the individual reviewer’s results and experiences only. Actual results may vary among users. Our products are for topical use only and should never be consumed.

Customers Say

A little swirling with my brush gave a very nice, creamy lather. Extra loading created a heavy, creamy blanket of lather that went on lusciously thick. Awesome cushion and glide! Truly outstanding. Skin conditioning was great and lasted all day. Wow!

Sean

I soaked my brush in warm water and squeezed out the excess. I didn’t soak the soap, just used the warm water from the brush. Got a 10+ lather and did not have to do but one pass.

Patrick A.

Easy to lather, fantastic glide and long-lasting. Characteristics I’ve found not easy to locate outside of tallow soaps. Outstandingly smooth shave!

Kevin A.